Courses and Programmes

We offer a wide range of customised and developed Courses and Programmes.

We can tailor any Course or Programme to meet your individual needs or the needs of your organisation.

Click on the Course or Programme below to View or Print the outline, or search for a course using a keyword, or select a category from the menu on the left to view courses and programmes specific to that category.

Human Resources Management

Employee Relations

Learning and Development

Organisational Development

Coaching and Mentoring

Absence Management Workshop
This programme provides participants with an understanding of appropriate legislation and the strate ... more

Advanced Presentation Skills
This programme provides participants with the skills and confidence to present to a variety of audie ... more

Assertive Communication
Assertive communication is an essential skill and fundamentally affects all of our relationships. To ... more

Building Client Relations
This programme develops a positive and realistic approach towards customers and colleagues. It leads ... more

Building Client Relationships
This programme develops a positive and realistic approach towards customers and colleagues. It lead ... more

Building Self-Managed Teams
Many organisations are moving towards self-management, where many of the tasks traditionally done by ... more

Bullying In The Workplace
This programme is designed to provide a high level of awareness around bullying in the workplace and ... more

Business Fundamentals
Participants will learn how to measure the effectiveness of their team, and implement processes and ... more

Business Letter Writing
Important business decisions are based on the written word. Managers, secretaries, sales people and ... more

Business Writing
This programme is designed to equip anyone with responsiblity for producing written communication to ... more

Change Management
This programme is designed to plan an effective strategy to enhance the successful implementation of ... more

Change Management : Initiating And Leading Change
This programme is designed to develop participants� abilities to bring about both transformational a ... more

Coaching Skills
Providing a framework for maximising individual development, this is an essential course for anyone ... more

Communicating Change
This workshop is designed to support managers through the process of communicating impending changes ... more

Communication Skills
This programme is desinged to cover communication across a variety of settings and situations. It wi ... more

Creative Thinking Skills
Encouraging a culture of creative thinking increases business success. This programme provides indiv ... more

Customer Focus Workshop
The workshop will give participants a top-level view of the organisation, its goals and values and a ... more

Customer Service Management
This programme develops a positive and realistic approach towards customers and colleagues leading t ... more

Decision Making & Problem Solving
The function of a leader is to make decisions and to have them implemented effectively. Quality resu ... more

Developing Internal Consultancy Skills For HR Specialists
This practical programme provides those involved in internal consultancy with a broad range of skill ... more

Developing Sales Skills
Provides all those involved in sales with a practical workshop designed to reflect on sales theory a ... more

Developing The HR Team
Using a variety of NLP and other communication strategies, delegates will gain an insight into their ... more

Developing Your Team
Managers who want to understand how to develop their teams to reach peak performance will benefit fr ... more

Disciplinary Workshop - Essential Employment Law
Working within complex areas of law can be daunting for many managers, supervisors and team leaders. ... more

Effective Minute Talking
A practical course that includes practice sessions to enhance competence and confidence in minute ta ... more

Effective Performance Reviews
This interactive and highly informative programme is designed to ensure that delegates involved in p ... more

Effective Report Writing Skills
Important business decisions are based on the written word. Managers, supervisors, sales people and ... more

Effective Working Relationships
It is often necessary in business to have the willing agreement of peers, seniors and other staff. ... more

Equal Opportunities & Anti-Harassment Training
This programme discusses the implications of Equal Opportunities legislation and examines the issues ... more

Excellence In Customer Service
Excellence in customer service is often talked about and not often given. This highly interactive pr ... more

Facilitation Skills
Providing delegates with a framework and understanding to facilitate positive outcomes, this highly ... more

Finance And Budgeting
This highly enjoyable programme is a participative workshop where delegates explore the concepts of ... more

Finance For Competitive Advantage
The programme takes the form of a participative workshop with the use of exercises and vdeo as well ... more

Finance For The Non-Financial Manager
The programme takes the form of a participative workshop with the use of practical exercises for par ... more

HR Team Building Event
Well performing teams achieve great results. This programme covers a broad spectrum of team buildlin ... more

Introduction To Project Management
This course is designed to be a one-day course that provides a sound framework for Project Managemen ... more

Leadership Skills
This interactive two-day programme provides newly appointed leaders, or those looking to refresh the ... more

Making Meetings Work
For anyone who has attended a meeting and wondered what the purpose was - this is an excellent one d ... more

Management And Leadership Development Programme
This comprehensive programme is designed to equip managers and leaders with the skills to excel in t ... more

Managing Absence
An informative and practical one day programme where delegates are encouraged to consider the cost a ... more

Managing Change
The effectivce management of change is crucial for organisational success. This programme is designe ... more

Managing Conflict And Difficult Behaviour
This one day programme encourages group work and discussion around solving conflict and difficult be ... more

Managing Customer Service
This is a highly interactive programme where delegates are encouraged to put learning into practice ... more

Managing Performance
This practical one day programme is designed to provide delegates with a framework for successful pe ... more

Managing Stress
A one day programme to provide delegates with an understanding of what stress is, how to identify it ... more

Managing Stress In Others
An informative programme designed to equip managers with the skills and understanding to identify an ... more

Managing The First 100 Days
Introducing emotional intelligence, this is an essential programme for newly appointed managers, or ... more

Meetings That Work
The skilled management of meetings can create a sense of identity for the team, ensure sound communi ... more

Mentoring Familiarisation Workshop
Delegates will review mentoring roles and skills and understand their responsibilities and the advan ... more

Mentoring Skills
Delegates will review mentoring roles and skills and understand their responsibilities and the advan ... more

Negotiating Skills
We all negotiate. It is a necessary technique to have - not only when talking to suppliers or buyers ... more

Neuro Linguistic Programming (NLP)
To develop excellence in all your business communication strategies ... more

Outplacement Services
Highly personalised, this modular approach to outplacment is designed to meet the individual needs o ... more

People Skills For Secretaries
Delegates gain a greater insight into their own organisations and where they fit in the team. Interp ... more

Performance Appraisals
Handled professionally, appraisals and target setting offer a superb opportunity to steer staff towa ... more

Persuading And Influencing Skills
This programme, which can cover two days to enable extended skills practice, is designed as a practi ... more

Presentation Skills
This participative programme enables delegates to practice and hone their presentation skills. Learn ... more

Presentation Skills - Advanced
This senior level workshop is designed to help participants hone and improve their style and method ... more

Presenting Yourself Effectively At Meetings
This workshop format programme encourages delegates to share experiences and understand the behaviou ... more

Proactive PA Secretary
To provide executive secretaries/PAs who are confident in their current position with the ability to ... more

Professional Telephonist & Reception Skills
An intensive one day programme that involves a mix of theory, role play, workgroups and self analysi ... more

Project Management
A practical one-day programme designed to introduce the concepts, methodology and best practice used ... more

Reception Skills
This programme is designed to help participants build confidence and develop the necessary skills an ... more

Report Writing Skills
Important business decisions are based on the written word. Managers, supervisors, sales people and ... more

Selecting Quality Staff
This programme is designed to help participants apply clear guidelines for the successful preparatio ... more

Selection Interviewing
Maintaining total objectivity during the recruitment process is not only a legal requirement, it mak ... more

Sexual Harassment In The Workplace
This is a higly informative programme which encourages reflection and open discussion to fully under ... more

Staff Council Representative Development
Using a mix of theory, video and role play, this highly informative, interactive programme is design ... more

Stress Management - Others
This programme is designed to help participants identify the negative symptoms of stress and learn h ... more

Stress Management - Self
This programme is designed to help participants identify the negative symptoms of stress and learn h ... more

Success Through Coaching
This comprehensive programme provides delegates with the opportunity to practise coaching techniques ... more

Supervisory Skills
Participants will understand the practical actions required to motivate and supervise their team to ... more

Team Briefing
This programme is designed to enable participants to revitalise their team briefings and to be able ... more

Team Building To Improve Performance
The skill of building effective teams at all levels of the corporate structure improves profitabilit ... more

Telephone Sales Workshop
This practical workshop explores a variety of techniques that will improve sales results all those i ... more

Telephone Techniques
This is an interactive workshop for anyone whose role requires a lot of contact with customers or co ... more

Time Management
A practical programme designed to provide delegates with the tools for effective time management. Pa ... more

Train The Trainer group delivery
This programme is designed to equip participants with the skills to be effective trainers, and to un ... more

Train The Trainer one to one
This programme is designed to equip participants with the skills to be effective trainers, and to un ... more

Working Effectively With People
This programme is designed to enable participants to maximise their effectiveness within a variety o ... more