Effective Working Relationships

DURATION: 1 Day

AIM

To increase personal effectiveness in 1:1 and team working situations

PROGRAMME OVERVIEW

It is often necessary in business to have the willing agreement of peers, seniors and other staff. Indeed it is often essential in order to achieve the results expected of you. Influencing skills when practised effectively, inspire others to help.

CONTENT

• Communication
>> Verbal and listening skills
• Assertion
• What is it? o Assertive techniques
• Gaining commitment from others
• Planning and preparation
• Setting clear objectives
>> Skills for gaining commitment
• Managing conflict
• Types of conflict - the four levels
• Approach to handling conflict
• Behaviour associated with conflict
>> Method for resolving conflict
• Managing difficult behaviour
• Why people use inappropriate behaviour
• Skills for solving people problems o Techniques for managing difficult behaviour

BENEFITS

By the end of the programme delegates will be able to communicate with greater skill and confidence, achieve collaborative positive agreements and understand the positive use of influencing skills.

TARGET AUDIENCE

All those who need to influence the decisions of others. In addition anyone who wants to develop communication skills and increase personal effectiveness skills.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.