Developing Internal Consultancy Skills For HR Specialists

AIM

To increase skills and competence in internal consultancy

PROGRAMME OVERVIEW

This practical programme provides those involved in internal consultancy with a broad range of skills that will build credibility and effectiveness when providing specialist advice.

CONTENT

• Defining “client-centred consultancy”
• What does successful consultancy look like?
• What sort of situations do we face?
• The Consultancy Cycle
• Stages in the Cycle
• Contracting – gaining consistency and clarity
• Data collection and diagnosis
• Analysis and recommendations
• Feedback
• Practical Exercise – The Contracting
• Meeting
• One to one facilitation
• Encouraging your client to think of solutions
REFRESHER ON:
• Reflective listening
• Indirect questioning
• Sensory acuity – reading and responding to signals
• Component Practice on exploring issues
• Developing proposals
• What makes a good proposal?
• When does a task become a project?
• Planning for success
• Presenting back to the client
• Persuading and influencing
• Handling objections and resistance
• Encouraging commitment
• Practical Exercise – Presenting back
• Managing Difficult Situations
• Working with “mindsets”
• Dealing with bullying in the workplace
• Explaining legislation issues
• Practice Session
• Action planning, developing peer support and next steps

BENEFITS

By the end of the workshop, participants will be able to:
• Understand internal consultancy and your own consultancy style
• Identify the skills and competencies required and understand how to develop them
• Build credibility and effectiveness as a consultant
• Identify the stages of client-centred consultancy
• Develop key skills in facilitating people towards solutions
• Manage difficult situations with more confidence

TARGET AUDIENCE

HR practitioners and business partners providing internal consultancy.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.