Communication Skills

DURATION: One Day

AIM

To develop effective oral communication skills

PROGRAMME OVERVIEW

This programme is desinged to cover communication across a variety of settings and situations. It will include communicating during negotiation, setting targets, testing, making adjustments, setting a win/win mentality, joint problem solving, drawing out the other person, how to be creative, learning how to suspend judgement, summarising and testing the agreement, facilitating, active listening, handling strong feelings, encouraging ideas and helping the other person to win.

CONTENT

• Aims and objectives
• The benefits
• 5 Strategies for getting the message across
• Telling
• Deliver instructions confidently
• Tell others what to do concisely
• Instruct logically and systematically
• Ask and obtain acceptance
• Persuading
• Present ideas as contributions
• Recognise the views of others
• Verbal and non-verbal persuasion

BENEFITS

By the end of the workshop, participants will be able to:
• Identify and use the strategy most appropriate to the range of
• communications needed in the role
• Recognise factors affecting personal work situations
• Practice key skills in 1:1 facilitating
• Assess personal strengths and develop an action plan

TARGET AUDIENCE

Anyone who wants to improve their understanding of and approach to oral communication.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.