Customer Focus Workshop

DURATION: One Day

AIM

To expedite the development of a culture which is focussed on the needs of customers

PROGRAMME OVERVIEW

The workshop will give participants a top-level view of the organisation, its goals and values and an understanding of the behaviours required to support them.
We believe it would be helpful to have as an outcome a framework that enables participants to regularly review and clarify their roles with their immediate line managers. This is particularly important in times of change

CONTENT

• Aims and objectives
• The benefits
• What will make us successful?
• clarity on expectations
• clarity on what success looks like
• Ensuring conditions for success
• Monitoring and reviewing
• Setting the context
• Where are we going and what will it mean for us?
• Taking the best from the past
• Whofs who and whatfs what
• Who are our customers
• How might they be feeling?
• What do they want more of/less of?
• Defining our services and who does what
• What is our perception of professionalism?
• What is it?
• Where are we now?
• Identify possible risks to perceptions of our professionalism

BENEFITS

By the end of the workshop, participants will have:
• Clarity on their customer base
• Focussed on the questions the customer is most likely to ask and developed a consistent approach to answering them
• A full understanding of their core business
• A full understanding of the structure of their business

TARGET AUDIENCE

All team members, team leaders and managers who deal with customers internally and externally.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.