Business Fundamentals

DURATION: One Day

AIM

To understand how to measure the effectiveness of a team

PROGRAMME OVERVIEW

Participants will learn how to measure the effectiveness of their team, and implement processes and procedures which will enable their team to become more efficient and effective.

CONTENT

• The Performance Improvement Cycle: Three Underlying Principles:
>> Housekeeping, Elimination of Waste, Setting, Maintaining and Improving Standards
• Objective Setting
• Determining Standards
• Agreeing Measures and Standards
• Mapping Processes:
>>Identifying processes, stakeholders and their requirements, identifying sub-processes, establishing improvements points; Applying Pareto’s Law
• Determining the Cause of Problems
• Cause and Effect Chains
• Fish Bone Diagrams and Relation Diagrams
• Identifying Ideas and Development Solutions: Divergent and Convergent Thinking
• Brainstorming and Developing Solutions
• The Decision Making Process
• Introducing Risk Analysis

BENEFITS

Participants will be able to identify methods for measuring effectiveness of their own team, see process improvement as part of their everyday life, understand how to apply tools for improving processes and procedures.

TARGET AUDIENCE

Team leaders, supervisors, managers, team members.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.