Developing The HR Team

DURATION: 1 Day

AIM

To introduce the team to a variety of NLP communication strategies and tools and to provide an insight into the team’s and client’s motivational value systems to enhance flexibility and impact.

PROGRAMME OVERVIEW

Using a variety of NLP and other communication strategies, delegates will gain an insight into their own communication styles as well as gain an understanding of the behaviours and motivations of others.

CONTENT

ICE BREAKER AND GROUND RULES
• Introduction to Relationship Awareness
• Theory SDI
• Defining personality types and behaviours
• Raising personal awareness of own behaviour and its impact on others
• Understanding team and individual strengths
• Understanding what motivates self and others
• Building respect, enlightenment and value regarding the diversity within the team and customer
MANAGING CONFLICT
• What causes conflict for you and others?
• Working with the conflict sequence
• What is best for me when I’m in conflict and what is best for you
VALUE BASED FEEDBACK
• Introduction to NVC (Non Violent Communication)
• Skills practice
WORKING WITH OUR VALUES
• Exercise to explore where we are now and how we can integrate team values deeper into our day to day work
• Introduction to NLP
• How people process, store and transmit information
• Using NLP techniques to develop sensory acuity and build rapport
• Precision Questioning – unpick to unstuck
• Working with meta programmes to persuade influence and motivate others
• Skills practice sessions working with real scenarios
NEXT STEPS
• What have we learnt, considered?
• What questions do we still have?
• Time Line Action Planning to transfer the learning into the work place.

BENEFITS

Delegates will understand the impact of their communication style
• Use a Relationship Awareness Theory called Strengths Deployment Inventory, (SDI) to:
• Raise awareness and apply a deep understanding of behavioural traits when developing a flexible approach to others
• Appreciate diversity within the team and customer base and work persuasively with the variety of different styles
• Explore own personal strengths and understand the potential impact of overdoing them!
• Develop skills for giving value based feedback
• Approach conflict with confidence
• Introduction to NLP (Neuro Linguistic Programming) to enhance communication
• Explore team values and behaviours. Group activity to start work on identifying what is important to the team about working together.
• Work on real life scenarios using NLP strategies to increase impact
• Time Line Action Planning

TARGET AUDIENCE

HR Team members

For more information, please email us at info@completepeople.com, use the 'Find out more' link above or call us now on 01329 888180.