Selection Interviewing

DURATION: One Day

AIM

To enable participants to conduct effective interviews

PROGRAMME OVERVIEW

Maintaining total objectivity during the recruitment process is not only a legal requirement, it makes good business sense too. This one day programme is designed to ensure that delegates understand the legal framework and best practice as well as learn a range of questionning and listening techniques. The use of video, workshops and role play help to reinforce the learning experience.

CONTENT

• Aims and objectives
• The benefits
• Core skills for conducting interviews
• Successful interviews
• Good practice issues
• Employment legislation
• Managing 10 types of difficult interviewees
• Questioning skills and listening skills
• Types of questions that produce results
• Preparing purposeful questions
• Barriers to good listening
• EARS = active listening
• Planning the interview
• Collecting the facts/information
• Planning the appropriate interview structure
• Making the interview arrangements
• During the interview
• Establishing rapport
• Controlling and closing the interview
• Non-verbal messages
• After the interview
• Assessing and recording the facts
• Follow up

BENEFITS

By the end of the workshop, participants will be able to:
• Identify the most productive structure for the interview
• Demonstrate fair and objective questioning, listening and assessment skills
• Elicit useful information to assist in the selection decision

TARGET AUDIENCE

Anyone who is involved in interviewing staff.

For more information, please email us at info@completepeople.com, use the 'Find out more' link above or call us now on 01329 888180.