Developing Internal Consultancy Skills For HR Specialists

AIM

To increase skills and competence in internal consultancy

PROGRAMME OVERVIEW

This practical programme provides those involved in internal consultancy with a broad range of skills that will build credibility and effectiveness when providing specialist advice.

CONTENT

• Defining “client-centred consultancy”
• What does successful consultancy look like?
• What sort of situations do we face?
• The Consultancy Cycle
• Stages in the Cycle
• Contracting – gaining consistency and clarity
• Data collection and diagnosis
• Analysis and recommendations
• Feedback
• Practical Exercise – The Contracting
• Meeting
• One to one facilitation
• Encouraging your client to think of solutions
REFRESHER ON:
• Reflective listening
• Indirect questioning
• Sensory acuity – reading and responding to signals
• Component Practice on exploring issues
• Developing proposals
• What makes a good proposal?
• When does a task become a project?
• Planning for success
• Presenting back to the client
• Persuading and influencing
• Handling objections and resistance
• Encouraging commitment
• Practical Exercise – Presenting back
• Managing Difficult Situations
• Working with “mindsets”
• Dealing with bullying in the workplace
• Explaining legislation issues
• Practice Session
• Action planning, developing peer support and next steps

BENEFITS

By the end of the workshop, participants will be able to:
• Understand internal consultancy and your own consultancy style
• Identify the skills and competencies required and understand how to develop them
• Build credibility and effectiveness as a consultant
• Identify the stages of client-centred consultancy
• Develop key skills in facilitating people towards solutions
• Manage difficult situations with more confidence

TARGET AUDIENCE

HR practitioners and business partners providing internal consultancy.

For more information, please email us at info@completepeople.com, use the 'Find out more' link above or call us now on 01329 888180.