Managing Absence

DURATION: One Day

AIM

To increase confidence and competence in managing short and long term absence

PROGRAMME OVERVIEW

An informative and practical one day programme where delegates are encouraged to consider the cost and impact on organisations/teams due to persistent absence. Delegates are provided with the legal framework in which to consider absence management and are divided up into syndicate groups in order to practise different questioning techniques.

CONTENT

• Aims and objectives
• The benefits
• Introduction and objectives
• Why is it important to manage absence?
• What is difficult about managing absence
• The cost of absence to organisations
• Types of absence – short term, long term, authorised
• Syndicate work – case studies of absence and dismissal
• Managing short term absence
• Case study – persistent absence
• Practice session
• Managing long term absence
• Employers legal responsibilities
• Key skills for managing absence
• Active listening and effective questioning
• Vocal, verbal and non-verbal behaviour
• Counselling basics
• Managing absence situations
• Absence and disability, maternity and alcohol
• Performance problems
• Practice session
• The absence policy
• What do you know?
• Open forum – questions regarding the policy
• Final tips
• Return to work interview and phased returns
• Ongoing absence management and regular reviews

BENEFITS

By the end of the workshop, participants will be able to
• Understand the importance of managing absence
• Be aware of the legislation in relation to managing absence
• Be able to apply the main points of the organisation’s Absence Policy
• Differentiate between different types of absence at work
• Identify techniques for managing situations relating to absence

TARGET AUDIENCE

Managers, supervisors and team leaders

For more information, please email us at info@completepeople.com, use the 'Find out more' link above or call us now on 01329 888180.