Managing Performance

DURATION: One Day

AIM

To increase confidence and competence when managing the performance of others.

PROGRAMME OVERVIEW

This practical one day programme is designed to provide delegates with a framework for successful performance management. Delegates practise providing feedback within their groups and are encouraged to explore a variety of techniques that aid successful outcomes. At the end of the session, delegates are encouraged to develop personal action plans to transfer learning back in the workplace.

CONTENT

• Performance management
• Monitoring performance – what does it mean?
• Why is it important?
• How do we do it?
• Assessing the impact of poor performance management
• The legal implications
• Revision of relevant legislation
• Overview of the company policy on discipline
• The need for fairness and consistency
• Communication skills
• Active listening
• Enabling people to resolve their own problems
• Giving constructive feedback
• Receiving feedback
• The role of the manager
• Leading the way – setting the right example!
• Behaviour – what’s acceptable and what’s not!
• Harassment or just good fun?
• Performance problems
• Skill or will – what’s the issue?
• Managing difficult behaviour
• Techniques for managing the discussion
• Taking appropriate action – judging the right time
• Setting and agreeing objectives
• Linking personal objectives to organisational objectives
• Setting objectives using mutual objective setting
• Setting standards and measures to enable accurate performance monitoring
• Personal development plans
• Putting together a plan
• Opportunities for development

BENEFITS

By the end of the workshop, participants will be able to:
• Understand the importance of effective performance management
• Identify the impact of relevant legislation
• Apply techniques for successfully discussing performance problems
• Set clear objectives for performance improvement
• Prepare effective personal development plans

TARGET AUDIENCE

Managers, team leaders and supervisors who are responsible for managing the performance of team members.

For more information, please email us at info@completepeople.com, use the 'Find out more' link above or call us now on 01329 888180.