Learning and Development - Courses and Programmes

Offering a wide range of generic training courses, we can additionally tailor any course or programme to meet your individual needs or the needs of your organisation.

Click on the Course or Programme below to view or print the outline.

Advanced Presentation Skills
This programme provides participants with the skills and confidence to present to a variety of audie ...

Assertive Communication
Assertive communication is an essential skill and fundamentally affects all of our relationships. To ...

Building Client Relations
This programme develops a positive and realistic approach towards customers and colleagues. It leads ...

Building Client Relationships
This programme develops a positive and realistic approach towards customers and colleagues. It lead ...

Building Self-Managed Teams
Many organisations are moving towards self-management, where many of the tasks traditionally done by ...

Business Fundamentals
Participants will learn how to measure the effectiveness of their team, and implement processes and ...

Business Letter Writing
Important business decisions are based on the written word. Managers, secretaries, sales people and ...

Business Writing
This programme is designed to equip anyone with responsiblity for producing written communication to ...

Change Management
This programme is designed to plan an effective strategy to enhance the successful implementation of ...

Change Management : Initiating And Leading Change
This programme is designed to develop participants’ abilities to bring about both transformational a ...

Coaching Skills
Providing a framework for maximising individual development, this is an essential course for anyone ...

Communicating Change
This workshop is designed to support managers through the process of communicating impending changes ...

Communication Skills
This programme is desinged to cover communication across a variety of settings and situations. It wi ...

Creative Thinking Skills
Encouraging a culture of creative thinking increases business success. This programme provides indiv ...

Customer Focus Workshop
The workshop will give participants a top-level view of the organisation, its goals and values and a ...

Customer Service Management
This programme develops a positive and realistic approach towards customers and colleagues leading t ...

Decision Making & Problem Solving
The function of a leader is to make decisions and to have them implemented effectively. Quality resu ...

Developing Sales Skills
Provides all those involved in sales with a practical workshop designed to reflect on sales theory a ...

Developing Your Team
Managers who want to understand how to develop their teams to reach peak performance will benefit fr ...

Effective Minute Talking
A practical course that includes practice sessions to enhance competence and confidence in minute ta ...

Effective Report Writing Skills
Important business decisions are based on the written word. Managers, supervisors, sales people and ...

Effective Working Relationships
It is often necessary in business to have the willing agreement of peers, seniors and other staff. ...

Equal Opportunities & Anti-Harassment Training
This programme discusses the implications of Equal Opportunities legislation and examines the issues ...

Excellence In Customer Service
Excellence in customer service is often talked about and not often given. This highly interactive pr ...

Facilitation Skills
Providing delegates with a framework and understanding to facilitate positive outcomes, this highly ...

Finance And Budgeting
This highly enjoyable programme is a participative workshop where delegates explore the concepts of ...

Finance For Competitive Advantage
The programme takes the form of a participative workshop with the use of exercises and vdeo as well ...

Finance For The Non-Financial Manager
The programme takes the form of a participative workshop with the use of practical exercises for par ...

Introduction To Project Management
This course is designed to be a one-day course that provides a sound framework for Project Managemen ...

Leadership Skills
This interactive two-day programme provides newly appointed leaders, or those looking to refresh the ...

Making Meetings Work
For anyone who has attended a meeting and wondered what the purpose was - this is an excellent one d ...

Management And Leadership Development Programme
This comprehensive programme is designed to equip managers and leaders with the skills to excel in t ...

Managing Change
The effectivce management of change is crucial for organisational success. This programme is designe ...

Managing Conflict And Difficult Behaviour
This one day programme encourages group work and discussion around solving conflict and difficult be ...

Managing Customer Service
This is a highly interactive programme where delegates are encouraged to put learning into practice ...

Managing The First 100 Days
Introducing emotional intelligence, this is an essential programme for newly appointed managers, or ...

Meetings That Work
The skilled management of meetings can create a sense of identity for the team, ensure sound communi ...

Negotiating Skills
We all negotiate. It is a necessary technique to have - not only when talking to suppliers or buyers ...

Neuro Linguistic Programming (NLP)
To develop excellence in all your business communication strategies ...

Outplacement Services
Highly personalised, this modular approach to outplacment is designed to meet the individual needs o ...

People Skills For Secretaries
Delegates gain a greater insight into their own organisations and where they fit in the team. Interp ...

Performance Appraisals
Handled professionally, appraisals and target setting offer a superb opportunity to steer staff towa ...

Persuading And Influencing Skills
This programme, which can cover two days to enable extended skills practice, is designed as a practi ...

Presentation Skills
This participative programme enables delegates to practice and hone their presentation skills. Learn ...

Presentation Skills - Advanced
This senior level workshop is designed to help participants hone and improve their style and method ...

Presenting Yourself Effectively At Meetings
This workshop format programme encourages delegates to share experiences and understand the behaviou ...

Proactive PA Secretary
To provide executive secretaries/PAs who are confident in their current position with the ability to ...

Professional Telephonist & Reception Skills
An intensive one day programme that involves a mix of theory, role play, workgroups and self analysi ...

Project Management
A practical one-day programme designed to introduce the concepts, methodology and best practice used ...

Reception Skills
This programme is designed to help participants build confidence and develop the necessary skills an ...

Report Writing Skills
Important business decisions are based on the written word. Managers, supervisors, sales people and ...

Selecting Quality Staff
This programme is designed to help participants apply clear guidelines for the successful preparatio ...

Stress Management - Others
This programme is designed to help participants identify the negative symptoms of stress and learn h ...

Stress Management - Self
This programme is designed to help participants identify the negative symptoms of stress and learn h ...

Supervisory Skills
Participants will understand the practical actions required to motivate and supervise their team to ...

Team Briefing
This programme is designed to enable participants to revitalise their team briefings and to be able ...

Team Building To Improve Performance
The skill of building effective teams at all levels of the corporate structure improves profitabilit ...

Telephone Sales Workshop
This practical workshop explores a variety of techniques that will improve sales results all those i ...

Telephone Techniques
This is an interactive workshop for anyone whose role requires a lot of contact with customers or co ...

Time Management
A practical programme designed to provide delegates with the tools for effective time management. Pa ...

Working Effectively With People
This programme is designed to enable participants to maximise their effectiveness within a variety o ...