Telephone Sales Workshop

DURATION: One Day

AIM

To develop the ability to sell effectively using the telephone

PROGRAMME OVERVIEW

This practical workshop explores a variety of techniques that will improve sales results all those involved in sales over the phone. Delegates practise in role play settings and are encouraged to hone skills through group feedback and discussion.

CONTENT

• Aims and objectives
• The benefits
• Selling
• What are you trying to achieve?
• How will you achieve it?
• Understanding the process
• The feelings associated with selling
• Anticipating responses
• Understanding skill development
• Structuring your approach
• Preparing to call
• Opening positively
• Features and benefits
• Selling with a plan
• Communication skills
• Active listening
• Productive questioning
• Using your voice effectively
• Managing the call
• Handling objections
• Capitalising on the opportunity
• Golden rules for managing the objections
• Closing the sale
• Effective closing techniques
• Recognising buying signals
• Monitoring your progress
• Keeping records
• Re-motivating yourself.

BENEFITS

By the end of the workshop, participants will be able to:
• Apply a structured approach to telephone sales
• Increase competence and confidence
• Develop strategies for effectively managing objections, closing the sale, monitoring progress and self re-motivation

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.