Managing Conflict And Difficult Behaviour

DURATION: One Day

AIM

To increase personal effectiveness in 1:1 and team working situations

PROGRAMME OVERVIEW

This one day programme encourages group work and discussion around solving conflict and difficult behaviour. Delegates are encouraged to participate in role play to put learning into practice and develop a personal action plan which will reinforce the learning back at work. The programme is designed to provide real insight into different styles and behaviours and their impact at work.

CONTENT

• Aims and objectives
• The benefits
• Building blocks to the programme
• Behaviour - verbal and non-verbal
• Assertion skills
• Communication skills
• Gaining commitment from others
• Working with behaviour patterns
• Understanding peoplefs needs
• Skills for gaining commitment
• Managing conflict
• Types of conflict - the four levels
• Approach to handling conflict
• Behaviour associated with conflict
• Method for resolving conflict
• Managing difficult behaviour
• Skills for solving people problems
• Techniques for managing difficult behaviour

BENEFITS

By the end of the workshop, participants will be able to:
• Demonstrate the ability to work effectively in a team
• Assess the impact of personal behaviour on others
• Apply techniques to increase confidence and competence for successfully working with people when managing conflict
• Gaining commitment from others
• Dealing with difficult behaviour
• Evaluate success in team working relationships

TARGET AUDIENCE

All

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.