Proactive PA Secretary

DURATION: One Day

AIM

PAs and Secretaries who are required to provide pro-active support to their managers and team members - in a confident and professional manner.

PROGRAMME OVERVIEW

To provide executive secretaries/PAs who are confident in their current position with the ability to be more proactive, grow their job and take on more management responsibility.

CONTENT

• Self-perception and the perception of others
• How I want to be seen
• Making the transition:
>> positive vocal, verbal and non verbal behaviour
>> active listening and questioning techniques
• Assertion skills
• Making and refusing requests
• Defining limitations, taking responsibility, pre-empting the diary, contingency planning
• Managing time: dealing with interruptions
• Clarifying own role and setting work objectives: preparation for meeting with managers

BENEFITS

Participants will be able to clearly define the PA’s /secretary’s role, demonstrate a professional approach to key tasks and organize time and priorities.

TARGET AUDIENCE

Personal Assistants and Secretaries.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.