Negotiating Skills

DURATION: One Day

AIM

To teach and improve negotiating skills.

PROGRAMME OVERVIEW

We all negotiate. It is a necessary technique to have - not only when talking to suppliers or buyers but also in discussions with peers, employees or senior managers. So whether you are responsible for selling a product, buying a new machine or for handling a range of staff this highly participative programme will teach the skills of negotiation.

CONTENT

• Background:
• Everything is negotiable
• When not to negotiate
>>‘Win-win’ and why it is important
• Fundamentals:
• Essential principles for successful bargaining
• Good foundation, good results
• Signals, flags and expectations
>>Developing power
• Bargaining:
• How to use your bargaining power
• The importance of non-verbal communication
• Probing and presenting
• Price considerations
• Types of pressure and how to use it
• Demands, concessions and movement
>>Agreement to a win-win outcome
• Practical exercises
• Personal action plan

BENEFITS

Delegates will be able to conduct themselves more positively in negotiations.

TARGET AUDIENCE

Those who need to learn or hone negotiating skills.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.