Building Client Relationships

DURATION: One Day

AIM

To increase client satisfaction and enhance sales

PROGRAMME OVERVIEW

This programme develops a positive and realistic approach towards customers and colleagues. It leads to more effective working relationships and a higher level of customer satisfaction.

CONTENT

• The importance of professional service
• What is good service?
• How organisations lose clients
• Professionalism
>>Pro-activity
• Establishing rapport
• First impressions
• Presenting a positive image
>>Gauging customers’ moods
• Providing solutions
• Establishing needs
• Summarising and clarifying
• Satisfying requirements
>>Turning enquiries into sales
• Complaint handling
• Understanding the problem
• Clarifying and identifying with the customer
• Offering solutions
• Follow up

BENEFITS

Delegates will be encouraged to take a fresh look at the concepts of customers and customer care and further improve the skills needed to build good client relationships.

TARGET AUDIENCE

For those who deal with clients and seek to improve their customer service techniques.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.