Decision Making & Problem Solving

DURATION: One Day

AIM

To analyse a range of strategies to improve decision-making and problem solving.

PROGRAMME OVERVIEW

The function of a leader is to make decisions and to have them implemented effectively. Quality results demand quality decisions. There are logical, systematic approaches to decision-making and there are also creative approaches to decision-making. This programme analyses the value and application of each approach. It also looks in detail at problem solving. Decisions cannot be taken until the right problem has been clarified and processed. This programme helps to turn potentially negative situations into positive management opportunities

CONTENT

• The psychology of decision making
• Nine-tenths of the solution - locate the problem: finding the real source
• The step by step process - advanced logic
• A systematic approach, when and how
• A creative approach, when and how
• Use of resources, the resident expert and the team
• Communication and implementation
• To bend or not to bend
• A brief look at leadership and managing change
• Monitoring the results.

BENEFITS

This stimulating programme challenges the way that delegates think. It becomes more than just a study of decisions and problem solving, it expands the whole decision-making and problem-solving thought process and it stretches the individual. The result will be that taking quality decisions becomes easier, quicker and a good deal more satisfying. Understand the current climate of business etiquette and take personal responsibility for new objectives to delight customers. Personal and corporate goals will be set

TARGET AUDIENCE

Anyone who wants to have a structured approach to making the right decisions, or is required to respond effectively to problems and unforeseen situations • How and when to intervene • Repairing damage - winning the customer back o Monitoring and following up complaints • Identifying development needs • Preparing ongoing training sessions • The value of product training o Cross training staff For anyone who interfaces with customers – whether internal or external customers.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.