Assertive Communication

DURATION: Introduction: 1 day Extended Skills Practice: 2 Days

AIM

To increase personal effectiveness by developing assertive skills, behaviours and strengths

PROGRAMME OVERVIEW

Assertive communication is an essential skill and fundamentally affects all of our relationships. To be able to act and react in a positive assertive manner regardless of the situation is a skill required by everybody and it is therefore an essential management tool. This programme is an in-depth study of assertion and its many benefits and is related to daily situations.

CONTENT

• What is assertion and who needs it?
• Recognition of assertion, aggression and submission
• Positive inner dialogue
• Your Rights at Work. What are they?
• Listening skills
• Non verbal signals
• Vocal control
• Getting your message across
• Difficult situations – giving and receiving criticism
• Specially constructed activities
• Personal action plan

BENEFITS

By using assertive communication techniques life gets easier. You have more control over your working life, people tend to agree with you and you command greater respect. You will learn how to manage difficult situations with increased confidence. As confidence rises so do results. Assertion is an invaluable management tool.

TARGET AUDIENCE

All those who work with others.

To find out more information about any course or programme, you can email us at info@completepeople.com, use the 'Find out more' link above, or call us now on 01329 888180.